Infrastructure Services
With our vision of customer business at the center and the safe and reliable operation of business systems as the goal, we provide daily maintenance of the customer's data center room's hardware and software equipment, and check the rationality of the maintenance strategies related to the design of the hardware and software systems. Ensure the customer's business systems are stable, secure, highly available, and enhance flexibility, scalability, and resource utilization.
Core Features
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Maintenance Services
Intelligent tools and standardized documents to ensure service quality, providing proactive services (including technical consultation, version assessment, performance inspection, automated monitoring and alerts, health checks) and reactive services (including minute-level response, emergency troubleshooting, on-site support, problem diagnosis and resolution, SLA services).
Advantages
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Extensive service networkServices cover major cities across the country, ensuring timely fault response
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Deep technical cooperationCooperate with more than 500 IT manufacturers, as an original factory-level delivery and service center, providing high-standard services.
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Cross-manufacturer problem-solving abilityEngineers have cross-manufacturer technical capabilities and can handle diversified technical issues.
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Comprehensive service systemUsing ITSM management system to achieve fine control of project cycles and efficient operation processes.
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Strong spare parts supportThree major regional spare parts centers and 30 provincial-level spare parts warehouses ensure rapid spare parts supply.
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High speed logisticsSigned agreements with six domestic and foreign logistics companies, meeting the spare parts response needs in different scenarios through the self-operated Kejie logistics system.
